Does carSHAiR have designated check-in and check-out locations?
At this time, we do not have specific carSHAiR locations. The Host is responsible for coordinating where check-in and check-out will take place.
Can I request the car be delivered to a specific location?
Hosts may offer delivery (drop-off) to certain locations at their discretion but are not required to do so. To check if the Host offers delivery (like at a nearby airport for example), simply click the address when reserving the vehicle to view all available options. Select the location you prefer to use before booking. The Host may charge a set price for this service or offer it complimentary at their discretion. If you require delivery to a location not listed, contact the carSHAiR Team, and we can help confirm if the Host is willing to accommodate.
*Pro-tip: At this time, delivery fees are not reflected in the total trip price, so you will want to plan for the additional delivery or pick-up fee.*
Is contactless check-in or check-out an option?
At this time, Hosts must be present at the start and end of all trips. Lockboxes and codeshares are not permitted with carSHAiR; this may change in the future.
What is required at check-in?
Please use the following checklist to correctly start your trip.
Renter Documents (Shown to Host)
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Physical copy of Renter’s driver’s license
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✔
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Physical copy of credit card used for booking
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✔
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Renter Photos (Minimum of 14 and time-stamped)
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6 Interior; driver and passenger side
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✔
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6 Exterior; driver and passenger side
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✔
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1 License plate clearly visible in minimum 1 photo
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✔
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1 Fuel gauge
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✔
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If a Renter does not properly check-in or check-out for their trip, they will not be able to utilize the carSHAiR coverage and will be liable for any damages and fees associated with their trip.
Can anyone else drive the car I booked?
Additional Renters are only permitted if they are verified on carSHAiR and added to the trip reservation. Requirements listed below:
- All Renters must be approved to drive on carSHAiR before operating the vehicle.
- Once the additional Renter has created their account and is approved to drive, simply message our Concierge Team through the live chat to add them to the trip.
A Young Renter fee may apply depending on the age and risk level of the additional Renter.
- Additional Renters must also bring their valid driver’s licenses for the Host to verify.
- Not following these steps may result in a trip being canceled by the Host, additional charges, and/or denial of claims.
For example: If additional renters state their intention to drive, but have not been (1) approved to drive or (2) added to the trip, the Host may immediately terminate the trip. In this case, a Renter would only receive a 50% refund. They would also be charged a 20% inconvenience fee plus delivery charges (if previously agreed upon).
You mustn’t let any unauthorized person(s) operate the vehicle during your trip.
For example: If the Renter allows another person to operate the vehicle who is not approved to drive and who has not been added to the trip, the Renter’s coverage would be void if any damages occur. The verified Renter will be held responsible for any fees or costs associated with the trip. carSHAiR also reserves the right to immediately end the trip if an unauthorized Renter is operating the vehicle.
What happens if the Host is late for check-in?
If the Host is late to the check-in location and has not made a request to adjust the time, please follow these guidelines:
- Contact the Host via the app messenger or search for the Host’s contact information on the Host’s profile. Ask them when they will be at the check-in location.
- If you are not able to get in contact with the Host, reach out to the carSHAiR Team via the Live Chat either on the website or in the carSHAiR App (Apple & Google Play).
- Renters may request a late fee reimbursement but will first need to inform the Host through the carSHAiR app messenger that they are requesting a late fee. For more information, please refer to our Late Fee Policy.
- Please allow up to 3-5 business days for processing if the late fee is approved.
What happens if the Host is late for a check-out?
If the Host is late to the check-out location, please follow these guidelines:
- Contact the Host via app messenger or search for the Host’s contact information on the Host’s profile. Ask them when they will be at the check-out location.
- If you are not able to get in contact with the Host, reach out to the carSHAiR Team through the Live Chat either on the website or in the carSHAiR App (Apple & Google Play).
- Renters may request a late fee reimbursement but will first need to inform the Host through the carSHAiR app messenger that they are requesting a late fee. For more information, please refer to our Late Fee Policy.
- Please allow up to 3-5 business days for processing if the late fee is approved.
Can I change my check-in and check-out locations?
Renters may request a change in the check-in or check-out location as long as the Host agrees and provides written consent.
Example:
Renter writes: “Hi Host, do you mind if we change the drop-off location to 32nd Ave Parking Lot #3 instead of 22nd Ave Parking Lot #2?” Host responds: “Hi Renter, yes.”