Exceptions may be made for:
If you choose to cancel within the allotted time, your trip will be removed from your upcoming trips tab. Once SHAiR issues the refund, please allow up to 3 - 5 business days for processing.
If a Renter misses the free cancellation period for trips, please use the following guidelines:
The cancellation fee will be shared with the Host as an inconvenience fee and the Company for processing.
It’s important that our members feel assured when carsharing. Renters may cancel at no cost and receive a full refund if, upon inspecting the vehicle at pick-up (Trip Start), they have concerns that it hasn’t been cleaned and disinfected correctly.
Requirements for a full refund:
If you have any questions, You can contact us: