Cancellation Policy

100% Refund

  • For Trips booked less than 24 hours before the start date, cancel for free up to one hour after your trip has been confirmed.
  • For Trips booked four days or more before the start date, cancel for free up to 72 hours before the trip starts.

Exceptions may be made for:

  • Proof of flight delays or cancellation of flight must be in Renter’s name
  • Severe accidents
  • Cleaning and disinfecting
  • Bereavement

If you choose to cancel within the allotted time, your trip will be removed from your upcoming trips tab. Once SHAiR issues the refund, please allow up to 3 - 5 business days for processing.

Flat Rate Cancellation Fees

If a Renter misses the free cancellation period for trips, please use the following guidelines:

  • Daily rates up to $150/day: A flat fee of $75 will apply to the Renter, regardless of trip length.
  • Daily rates over $150/day: A flat fee of $100 will apply to the Renter, regardless of trip length.

The cancellation fee will be shared with the Host as an inconvenience fee and the Company for processing. 

Cancellation for Cleaning

It’s important that our members feel assured when carsharing. Renters may cancel at no cost and receive a full refund if, upon inspecting the vehicle at pick-up (Trip Start), they have concerns that it hasn’t been cleaned and disinfected correctly.

Requirements for a full refund:

  • Do not accept the vehicle
  • Do not check in for the trip
  • Take clear photos of the vehicle’s condition 
  • Contact a Concierge member via the live app



Contact Us

If you have any questions, You can contact us:

  • By email: contactus@carshair.com
  • Toll-free: 1.844.474.2478 (i SHAiR 8)
Last updated: October 14th, 2022
Version: 2.0.0